FAQ

    About

  • What is basaho all about?

    Our philosophy is that meditation is for everyone. Every person, every body, every level. basaho was born from the wish to help you get what you want out of your practice. Think of us as a relaxing space to pause and take a breath. Find out more about our story here.

  • Meditation

  • Which cushion is the right fit for me?

    We want to make sure everyone has a cushion that aligns beautifully with their body and their lifestyle. At basaho we offer three styles of cushion.

    The Classic is the quintessential, traditional Eastern cushion that’s suitable for everyone from beginner to expert.

    The Crescent is ideal for those who struggle to sit comfortably, as it’s ergonomically designed to support your thighs and reduce back pressure.

    Finally, The Wheel is ideal for taller meditators or those who find flexibility a challenge, as it's elevated.

    More details this way.

    We’re here to help you get what you need from your meditation session, so feel free to reach out to us for advice.

  • I’m not sure where I should put my meditation cushion

    The short answer is wherever you feel is best.

    The slightly longer answer is: We know that sometimes getting onto the cushion is the biggest challenge, so it can be helpful to place it in a spot you will see it each day. This way, the cushion reminds you to make time to meditate. You could even set up a peaceful meditation corner with candles and a journal for any enlightening thoughts.

  • Materials & Sustainability

  • What are your products made out of?

    Our lovely cushion covers are crafted from 100% organic cotton that has been ethically and sustainably sourced in Southern India. They’re filled with buckwheat hulls, a natural by-product that moulds around your body like a supportive cloud.

    You can read our sustainability pledge here.

  • Are your products sustainable? Can you tell me about your supply chain?

    Of course! The organic cotton we use is grown in Southern India and is designed to eliminate toxic chemicals from the environment. Cotton is one of the thirstiest crops on the planet, so we source from a rain-fed area to minimise pressure on local water supplies.

    The suppliers we work with are GOTS-certified (Global Organic Textile Standard), an independent stamp of approval that ensures strict standards of equity and sustainability within the whole production chain.

    The natural cork in our yoga blocks is sustainably sourced in Portugal, and the filling in our meditation mats is crafted from recycled fabrics.

    All farmers and experts who spin our cotton and stitch our products are paid a fair living wage. The factories our machinists work in are held to a rigorous set of safe working regulations.

    At basaho, we’re going through the certification process ourselves, so you may see GOTS on our labels and website very soon!

  • How do I care for my basaho cushion?

    Our cushion covers are machine washable and the buckwheat hulls are contained within a zipped inner lining. In fact, if you prefer, you can personalise your cushion to your body, by releasing some of the filling.

  • Payment

  • What payment options do I have?

    At basaho.com, we accept all major debit and credit cards, including American Express. You can also pay using Google Pay, Apple Pay, Paypal, Diners Club, and Shop Pay. Our payments are handled by Shopify.

  • Shipping

  • What delivery services do you use and how long will my order take to arrive?

    We send orders above £20 on their merry way by courier. If you place your order before 2pm, it’ll be delivered the very next day, in time for your evening meditation session. Orders below £20 will be sent by Royal Mail and arrive within 1-2 working days.

  • How much is shipping?

    We’re pleased to offer free shipping on orders over £20. For orders under £20, there is a delivery charge of £2.95.

  • Do you ship internationally?

    At the moment, basaho.com only ships within the UK. However, our products are available on Amazon in Germany, France, Spain, Italy, the Netherlands, Sweden and Poland. We’re hoping to offer international delivery to basaho.com customers soon!

  • Refunds & Exchanges

  • Do you offer refunds?

    Yes, we have a 30-day refund policy, which means you have 30 days to request a return by emailing hello@basaho.com.To be eligible for a refund, your cushion must be in the same condition it arrived in, and you’ll need the receipt or proof of purchase. Return shipping is on us; we’ll send you a prepaid shipping label to use.

    We’ll notify you once we receive your return and let you know if it’s accepted or not. If so, you’ll be refunded via your original purchase method.

  • I’d like to exchange a product I ordered

    The easiest way to do this is to request a return and once it’s accepted, place a new order. This is the quickest way to get back to your practice!

  • Order Enquiries

  • My order didn’t arrive the way I expected it to

    If we’ve made a mistake with your order or your cushion arrived damaged or defective, contact us straight away by emailing hello@basaho.com. We’ll investigate the issue and make it right.

  • Do you offer bulk discounts?

    Yes, we do. If you’re planning to make an order of 10 or more basaho items, just send us a message at hello@basaho.com and we’ll be happy to help.

  • Privacy

  • What is your privacy policy?

    You can read our privacy policy here.

    If you place an order with us, you might receive emails with basaho news, special offers, and meditation tips. In accordance with GDPR legislation, you are able to opt out of these marketing emails at any time. We promise we’ll never sell your details on to anyone.

  • Contact & Social

  • How do I get in contact with basaho?

    We’d love to hear from you. You can pop us an email at hello@basaho.com, or you can use our contact form here. If you prefer to pick up the phone, call us on +44 (0) 203 488 6126.

    Let’s be friends! Our Instagram is @we_are_basaho and this is our Facebook page. We love seeing you style our cushions and learning alongside our community.

  • Where can I leave basaho a review?

    We love hearing feedback from the basaho community – your reviews and ideas help others make their own decisions about our products. Plus, it helps us learn and grow as a company. You can write us a review on Trustpilot here.